How are Appointments Scheduled?
Do I Stay with My Child During the Visit?
What About Finances?
Our Office Policy Regarding Dental Insurance
The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.
Since appointed times are reserved exclusively for each patient we
ask that you please notify our office 24 hours in advance of your
scheduled appointment time if you are unable to keep your
appointment. Another patient, who needs our care, could be scheduled
if we have sufficient time to notify them. We realize that
unexpected things can happen, but we ask for your assistance in this
We invite you to stay with your child during the initial
examination. During future appointments, we suggest you allow your
child to accompany our staff through the dental experience. We can
usually establish a closer rapport with your child when you are not
present. Our purpose is to gain your child's confidence and overcome
apprehension. However, if you choose, you may come with your child
to the treatment room. For the safety and privacy of all patients,
other children who are not being treated should remain in the
reception room with a supervising adult.
Payment for professional services is due at the time dental
treatment is provided. Every effort will be made to provide a
treatment plan which fits your timetable and budget, and gives your
child the best possible care. We accept cash, personal checks, debit
cards and most major credit cards.
If we have received all of your insurance information on the day of
the appointment, we will be happy to file your claim for you. You
must be familiar with your insurance benefits, as we will collect
from you the estimated amount insurance is not expected to pay. By
law your insurance company is required to pay each claim within 30
days of receipt. We file all insurance electronically, so your
insurance company will receive each claim within days of the
treatment. You are responsible for any balance on your account after
30 days, whether insurance has paid or not. If you have not paid
your balance within 60 days a re-billing fee of 1.5% will be added
to your account each month until paid. We will be glad to send a
refund to you if your insurance pays us.
Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.